![]() (1) Go to the Software Token/Software Authenticator Emergency Removal page and enter your Square Enix ID and password and your Emergency Removal Password. How to perform an emergency removal of your Software Token/Software Authenticator After you have switched phones or deleted your application, this password will be necessary to perform the Emergency Removal of the Software Token/Software Authenticator registered to your old device. After you have used it, you must log into the Square Enix Account Management System again to obtain your new one-time Emergency Removal Password.īefore you switch phones or delete the application, please be sure to follow the above steps to confirm and store your Emergency Removal Password in a safe place. *The Emergency Removal Password is a one-time password that changes after each use. (2) After you have logged into the Square Enix Account Management System, your Emergency Removal Password will be displayed under “Token Usage Status” below the “Square Enix Account Information” section. (1) Log in to the Square Enix Account Management System. How to confirm your Emergency Removal Password *In the case you cannot perform an emergency removal of the Software Token/Software Authenticator, you will no longer be able to log in to or use the various services related to your applicable Square Enix account. If you are planning on switching phones or deleting the application, please be sure you have your Emergency Removal Password at hand first. If you are using a Software Token or Software Authenticator (Google Authenticator, Microsoft Authenticator, etc.) on your smartphone and decide to switch to a new phone or delete the app, you will need to use an Emergency Removal Password to remove your Software Token/Software Authenticator from the old device, after which you must re-register the app to your new device. If the issues persist, please contact us and we will assist further.This is a notice to all customers who use a Software Token or Software Authenticator. Once again, we do apologize for the inconvenience these errors may have caused, however, we hope this information helps resolve this issue. We also suggest resetting the connection (router/modem) you are using to connect to the Internet and waiting a full 24 hours since your last attempt before trying again. You may also try using a smartphone running on a mobile data connection (WiFi disabled). We advise clearing the cache/cookies/browsing data from your default web browser, disable any web browser extensions (EG: ad-blocker), or switch to Microsoft Edge and try again. Many actions can trigger this error, such as a slow internet connection, use of a VPN or an odd connection (EG: schools or cafes), a possible virus detected on the device, many rapid payments at once, and numerous other actions. If you are receiving an i2501 error, this is an error that is triggered by the system to protect accounts. Game Time Cards may be purchased at a variety of retailers to add 60 days of subscription time for Final Fantasy XIV accounts. Crysta may be purchased via PayPal, which allows the customer to use PayPal's authentication systemĢ. If you'd like to make your purchase immediately, you can attempt to use one of the provided alternative payment methods.ġ. For a 601 error, please wait at least 48 hours.Īlthough the transaction may be declined by our authentication system, several convenient alternative payment methods are available for you to success fully make your purchase. When receiving 401 or 406 errors, please wait a minimum of 24 hours before reattempting the transaction. If you're receiving a billing declined error, it is possible there is a temporary lockout on the account. Please do not attempt to continue using a declined card as it may cause a temporary lockout from billing on the account. While the transaction may have been declined automatically for any of these reasons, there are additional reasons that may have caused the error. Insufficient funds available on the card Cards being used on multiple SQUARE ENIX Accounts ![]() Card information not matching Account information ![]() Incorrect information provided for the card The transaction being declined by the bank Reasons for the error may include but are not limited to: We apologize for any inconvenience this may have caused. ![]() If you're receiving an error code 401/406/601/i2501 while attempting billing, the transaction has been declined.
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